The Funnel Signal Method
Close-reading studio for in-app help, deflection, ticket birth, and the exits that look like success in product analytics. Includes a graded leadership brief.
Open the full syllabusProgrammes you can sit, not catalogues you can skim.
Every offering below is built around the Support Funnel Atlas. Only The Funnel Signal Method has a full public syllabus on this site. The others open by enquiry when a bench has room.
In-App Help Path Instrumentation
Event dictionaries, dead-end articles, and the difference between a tap that looks finished and a person who actually found a status screen.
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Queue-to-Resolution Mapping
Treat the ticket queue as funnel stages with entry criteria. Built for desks where WhatsApp or LINE is the real app and the help center is almost ornamental.
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Executive Funnel Briefing
A single sitting for heads of support and product: three claims, the evidence, and the instrumentation gap you will not pretend to have closed.
Request a briefing seat